Frequently asked questions
Do you offer pickup of orders?
I do! If you're in the Rochester, NY area I offer free porch pickup — just enter "LOCALPICKUP" at checkout. Once you're order is ready to be picked up (usually same day for ready pieces) I'll be in touch with location details!
Can I purchase something that's out of stock?
Depends — message me! Some pieces are unable to be made again because of the materials I used, but if you see something you love, I can usually create something similar for you!
What is your processing time?
Pieces marked "ready to ship" will take anywhere from 1-3 business days to be processed, with an additional 5-7 days for shipping. If you've ordered a custom or "made to order" piece, I will be in contact with you to discuss time frame.
How do I commission a piece?
I welcome custom orders — I ask that you look through my gallery, as well as exisiting READY TO SHIP pieces for inspiration. From there, depending on the size + type of piece you're looking for, we'll discuss budget, dimensions, materials, colors, etc.
Do you accept returns, refunds or cancellations?
Have more questions?