frequently asked questions

Do you offer pickup of orders?


I do! If you're in the Rochester, NY area I offer free porch pickup — just enter "LOCALPICKUP" at checkout. Once your order is ready to be picked up (usually same day for ready pieces) I'll be in touch with location details!




Can I purchase something that's out of stock?


Depends — message me! Some pieces are unable to be made again because of the materials I used, but if you see something you love, I can usually create something similar for you!




What is your processing time?


Pieces marked "ready to ship" will take anywhere from 1-3 business days to be processed, with an additional 5-7 days for shipping. If you've ordered a custom or "made to order" piece, I will be in contact with you to discuss time frame. Your orders will ship via USPS. Shipping/handling rates vary depending on the location + weight of the piece. I try very hard to offer the most affordable, efficient standard shipping with tracking, so your order gets to you quickly + safely!




How do I commission a piece?


I welcome custom orders — I ask that you look through my gallery, as well as exisiting READY TO SHIP pieces for inspiration. From there, depending on the size + type of piece you're looking for, we'll discuss budget, dimensions, materials, colors, etc.




Do you accept returns, refunds or cancellations?


Because of the nature of handcrafted art, I'm unable to accept returns, refunds or exchanges. I do my best to photograph pieces in the best natural light possible, with minor editing. However, if an item gets damaged during shipping, please contact me so we can discuss other options.





Have more questions?

 

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