customer care
please reach out to us via email if you have further questions or concerns.
shipping + returns
ONLINE ORDERS
Herbert Eudora accepts Visa, MasterCard, Amex, American Express, Discover, Diners, JCB, ChinaUnionPay, CartesBancaires, Electron, Maestro, PayPal, Pay Later, Venmo, Apple Pay, Google Pay.
PROCESSING TIME
For ready-made pieces please allow 1-3 business days for processing and an additional 2-4 days for shipping. Tracking numbers will be available once your item(s) has shipped.
For pieces that are made-to-order, lead time depends on the size of the piece, as well as materials readily available. Please contact me directly for an estimated lead time on your piece.
SHIPPING + TRACKING
All Domestic and International orders are shipped via USPS First Class / Priority and include tracking, which will be included in the shipping confirmation. Transit and delivery times, as well as delays due to holidays, travel, processing times, etc are beyond our control.
Herbert Eudora is not responsible for packages that are lost, stolen or delivered to the wrong address. Please make sure that your shipping information is entered correctly, to ensure it arrives safely!
If you are ordering from outside of the United States, please be mindful of your country's customs regulations, as we are not responsible for additional fees or taxes.
RETURNS + EXCHANGES
We hope that you love your purchase, but in the case where you are not happy with your order or have questions/concerns, please don't hesitate to reach out.
Due to the nature of handcrafted art, we are unable to accept refunds, returns or exchanges. We do our best to document pieces in the best possible natural light, with just slight color correction. Please make sure to read product descriptions, dimensions and other important notes carefully before placing your order. If you have questions or concerns, always contact us beforehand.
LIABILITY + DAMAGES
Herbert Eudora is not liable for shipping loss or damage in transit. In the case of a lost or stolen package please contact your local post office, as we are not responsible for packages after they have shipped. If a package is returned to us because the wrong address was provided, you are responsible for repaying shipping costs if you wish to have the item resent.
If you receive a defective or damaged product (with the exception of those damaged in transit), please contact us within 2 days of receiving your order with detailed images and a description of the damage. Before a refund or repair can be made, the product must be returned in its original condition and packaging. Herbert Eudora is not responsible for shipping costs. Due to the nature of handcrafted art, there may be an additional wait time if repairs can be made.
Note: variation in color does not constitute a "defective product."
LOCAL PICKUP
All local orders can be picked up curbside from our home studio in Rochester, NY. Please select that option when checking out. When your order is ready, you will receive an email with the location, dates and hours of business to coordinate a time for you to pick up your order.
frequently asked questions
terms + conditions
WEBSITE
Thank you so much for visiting the e-commerce website of Herbert Eudora — herberteudora.com (website). This website is operated by Herbert Eudora. Throughout the website the terms "we," "us" and "our" refer to Herbert Eudora. By using and shopping at our website, you agree to the following terms and conditions. Please read carefully before accessing our website and shopping with us.
By accessing or using the website, you are acknowledging that you have read, understand and agree, without limitation or qualification, to be bound by these terms and conditions, which include our privacy policy. If you do not agree to all the terms and conditions, then you may not access the website or use any services.
COPYRIGHTS
Please do not copy images, logos or content found on this website. Any use, including but not limited to the reproduction, distribution, display or transmission of the content of this website is strictly prohibited, unless authorized in writing by Herbert Eudora. All original artwork, designs and images are the property of Herbert Eudora.
LIMITATION OF LIABILITY
Herbert Eudora and owner shall not be liable for any damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if the company has been advised of the possibility of such damages.
ONLINE STORE
All personal information entered when placing an order through our website, including your name, billing/shipping address, payment information (credit card numbers or third-party payment details, such as PayPal), email address, phone number will only be used when communicating with you about your order.
ACCURACY + ERROR
We attempt to be as accurate as possible when describing our products on our website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content on the website as accurate, complete, reliable, current or error free.
PAYMENT
All online orders are processed using Wix POS, which is fully integrated into the checkout process. We accept Visa, MasterCard, Amex, American Express, Discover, Diners, JCB, ChinaUnionPay, CartesBancaires, Electron, Maestro, PayPal, Pay Later, Venmo, Apple Pay, Google Pay. Payment must be made before your order is processed and shipping out.
Cash payment or transfers through Venmo are only allowed for local events and market customers shopping in-person or via "story sales" when hosted on Instagram.
Orders to other countries outside of the United States may be subject to import duties, vat or taxes, which are levied once your package reaches your country. We do not collect vat, duties and/or taxes outside of the United States and we cannot predict what your changes may be. If you incur any additional changes they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
SERVICE + PRICING
Prices for our products are subject to change without notice. We reserve the right to modify service or discontinue products at any time. Herbert Eudora is not liable to you or any third-party.
APPLICABLE LAW
This website is created, controlled and maintained by the company, in the state of New York. Accordingly, the laws of the State of New York shall in all events govern any disputes relating to the website, including those relating to any transaction conducted hereon, and shall likewise govern the terms, conditions, disclaimers, policies and notices contained herein, all without giving effect to any conflict of laws principles. The company makes no representations as to the compliance of this website or its terms and conditions with any applicable law. If you choose to access this website from outside of the United States, you do so at your own risk and are responsible for compliance with all applicable laws. You may not use this website in violation of United States export laws. By using this website, including by virtue of purchasing products hereon, you agree to submit to the jurisdiction of the State of New York and agree that it shall serve as the sole and exclusive venue for any disputes relating to this website. Any claim or cause of action brought by you with respect to matters related to this website, including these terms and conditions, must be brought in a state or federal court located in the State of California and must be commenced no later than one (1) year after the claim arises. If any provision of these terms and conditions is deemed to be void, unlawful or unenforceable for any reason, all other provisions contained herein shall remain in full force and effect. These terms and conditions constitute the entire agreement as to matters relating to this website.
GENERAL
We reserve the right to refuse service to anyone for any reason at any time. By using this website, you acknowledge and agree that these terms and conditions, which include our privacy policy, constitute the complete and exclusive agreement between us concerning your use of the website.
We reserve the right to update or change any part of these terms and conditions. Any changes are effective immediately upon posting to the website and it is your responsibility to reference this page for updated information.
You may not use our products for any illegal or unauthorized purpose or violate any copyright laws.
CONTACT INFORMATION
PERSONAL INFORMATION
You may choose to register at our website. If you do, you will have an email address/username and password for your account. Your submission of personal information through the website is governed by our privacy policy, which can be accessed on the website. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only accurate, truthful information. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these terms and conditions or if we decide, in our sole discretion, that it would be in our best interest to do so. Herbert Eudora shall not be liable for any damage whatsoever, resulting from your access to use our website, service or secure servers to store your personal information.
Questions or concerns about our terms and conditions should be sent to:
Herbert Eudora | Emily Christy
Rochester, NY
privacy policy
OVERVIEW
This privacy policy has been compiled to better serve those who are concerned with how their "personally identifiable information" (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact or locate an individual in context. Please read our privacy policy carefully to understand how we collect, use and protect your personally identifiable information in accordance with our website.
COLLECTED INFORMATION
When purchasing or registering on our site, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help with your experience.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, make a purchase, subscribe to newsletters, fill out forms or enter information on our site in the following ways:
To personalize your experience and deliver the content you want.
To improve our website in order to better serve you.
To provide you with ongoing customer support.
To send emails regarding your order, sale promotions or marketing.
To quickly and efficiently process your transactions.
DEVICE INFORMATION
When visiting herberteudora.com, certain information is automatically collected about the device you are using, including information about your web browser, IP address, time zone and some of the "cookies" that are installed on your device. The information collected is used only to improve and optimize our website by generating analytics about how our customers browse and interact with our website, as well as to improve and target our social media marketing.
CALIFORNIA CONSUMER PRIVACY ACT
If you are a California resident using our services, the CCPA grants you the right to request access to and deletion of the personal information our website collects about you, as well as to request that we disclose how we collect, use and share your personal information. You also have a right to opt-out of the sale of your personal information by a business without discrimination.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT
CalOPPA is the first state law in the nation to require commercial websites and online services to include a privacy policy. The law's reach goes beyond California to require a person or company in the United States that operates a website collecting personally identifiable information from California consumers to have a conspicuous privacy policy on its website stating the information being collected and with whom it is being shared.
Our privacy policy is linked to our home page and can be easily found in the footer of every page of our website. Our privacy policy link includes the word "policy" and users will be notified of any changes by visiting the page directly. Users can change their personal information by logging into their account.
CHILDREN'S ONLINE PRIVACY PROTECTION ACT
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) requests parental consent for the collection or use of any personal information. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.
CAN-SPAM ACT
DO WE USE 'COOKIES?'
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site's or service provider's systems to recognize your browser and remember certain information. You can modify or choose to turn off all cookies through your browser settings. We use cookies to:
Help remember and process the items in your shopping cart.
Save your preferences for future site visits.
Compile date about site traffic and interactions for better experiences.
THIRD PARTY DISCLOSURE
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them.
We collect your email address to:
Send information, respond to inquiries and/or questions.
Process orders and send updates pertaining to orders.
Market to our mailing list or continue sending emails to clients.
To be in accordance with CAN-SPAM we agree to the following:
NOT use false or misleading subjects or email addresses.
Allow users to unsubscribe by using the link at the bottom of emails.
Honor opt-out/unsubscribe requests promptly.
If at any time you would like to unsubscribe from future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from all correspondence.
Herbert Eudora is hosted on the Wix platform, which provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through the data storage, databases and the general Wix applications, secured behind a firewall.
All direct payment gateways offered by Wix and used by our company adhere to the standards set by PCI-DSS as managed by the PCI security standards council, which is a join effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and providers.