HERBERT EUDORA POLICIES
all personal information entered when placing an order on www.herberteudora.com, including your name, billing/shipping address, payment information (credit card numbers or third-party payment details (PAYPAL, etc)), email address + phone number is collected, but only used when communicating with you about your order.
all online orders are processed using SQUARE, which is fully integrated into the checkout process + accepts most major credit cards, as well as PAYPAL. payment must be made before your order is processed + shipped out.
payment through VENMO is only allowed for local customers in rochester, new york. if you are local and wish to pick up your order curbside, please contact me directly so that i am able to calculate your total. payment must be made before processing your order + picking up.
when visiting www.herberteudora.com, certain information is automatically collected about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. the information collected is used to improve + optimize our website by generating analytics about how our customers browse + interact with our website, as well as to improve + target our social media marketing.
once details are finalized for your custom commissioned piece :
if project total is under $500, a non-refundable 100% - or full amount - is due before beginning work on your piece.
if project total is more than $500, a non-refundable 50% - or half of the total payment - is due before beginning work on your piece. this amount covers my personal time, but also materials used. the remaining half of the total is due at the time of completion + before the piece is shipped out. if contact with the buyer is lost (ex : buyer doesn't respond to my emails after 1-2 weeks) or we are unable to come to an agreement once the piece is finished (ex : the buyer is not happy), only the second half of the total payment will be refunded or exempt. the piece will remain in my possession + may be otherwise listed for sale.
i will always update with progress on your custom piece - with hopes that you are happy with your piece every step!
HERBERT EUDORA policies are subject to change at any time.